Job opportunities

Receptionist

Location

Illinois

City

Deerfield

Department

503 - Corporate Administration/Facilities

Description

Receptionist

SUMMARY: 

No company knows the brain better. Lundbeck is uncompromisingly committed to the research, development and delivery of targeted therapies for people living with significant psychiatric and neurological disorders. At Lundbeck, we believe life is too beautiful to be interrupted by brain disorders. So, we pursue imaginative solutions, driven by passionate people committed to do the right thing for our patients, our company and our communities. Lundbeck strives to be a leader in depression, schizophrenia, Alzheimer’s disease and Parkinson’s disease.

For Lundbeck, making a meaningful difference for patients is more than an aspiration: it is a commitment that shapes everything we do. Our advocacy for patients isn’t an invented “company value” – it is at the core of who we are and motivates every individual at Lundbeck. Our ongoing engagement with patient communities is not what you might expect from a pharmaceutical company – we create our own programs to help patients and caregivers not simply manage their conditions but thrive in spite of them.

The Receptionist will be responsible for creating a professional impression for our guests on the phone and in person.  The Receptionist will also cordially greet and assist visitors, direct incoming calls, and assist with general office administrative duties. 

ESSENTIAL FUNCTIONS:

Receptionist functions include (but is not limited to):

  • Reception
    • Responsible for being seated at Front Desk ready to cordially greet and assist visitors between the hours of 7:30a and 4:30p, Monday through Friday.
    • Responsible for adhering to regulations for checking in/out visitors.  Responsible for Lundbeck Visitor Registration System/Process and visitor badge distribution and tracking.
    • Promptly, professionally and courteously assesses 100% of received calls/inquiries and directs or relays messages to the appropriate party.
    • Signs for deliveries and notifies appropriate parties via e-mail that package(s) are waiting at the Front Desk.
    • Reserves taxi/limousine as requested by visitors.
    • Communicates appropriate building announcements to Home Office employees.
    • Maintains a clean and neat reception area at all times.
  • Administrative
    • Provides shipping and messenger services as needed. This includes preparing certified mailings for Accounting and Finance and entering new Sales Representatives into shipping system.
    • Updates Lundbeck phone directories and office map as changes occur (Hires/Terminations/Title Changes/Relocations).
    • Provides support in ordering business cards, making travel arrangements, expense reporting, meeting catering, and other administrative assignments as needed.
    • Works with Regulatory Department to ensure FDA procedures are up-to-date. Must ensure that all employees who work at the Front Desk are trained on these procedures.
    • Conduct semi-annual training for Administrative Assistants who support the Front Desk.
    • Tracks office supplies, inventory and orders supplies when needed.
    • Responsible for Building Fire Evacuation Plan, meets with Building Security and Fire Marshalls on an annual basis.
    • Provides back-up for the Facilities team when needed, assists with filling condiment stations and ordering supplies.
    • Assist with other projects as needed

REQUIRED EDUCATION, EXPERIENCE and SKILLS:

  • High School Diploma/GED.
  • Excellent customer service and telephone etiquette.
  • Experience operating a phone with multiple lines.
  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
  • Clear and professional written, oral, and interpersonal skills.
  • Ability to multi-task.
  • Demonstrated initiative and flexibility.
  • Ability to accomplish set objectives with minimal supervision.
  • Detail oriented and self-motivated.

PREFERRED EDUCATION, EXPERIENCE AND SKILLS:

  • BS/BA degree.
  • 3+ years of receptionist experience.
  • Proficient in Visio.

TRAVEL and WORK CONDITIONS

  • The position requires the ability to lift/move/carry items up to 20 pounds.
  • The position requires routine need for bending, kneeling, reaching, etc.
  • No overnight travel requested unless unique circumstances arise.

 

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