Privacy Information and Disclaimer
This website www.Lundbeck.com/uk is owned and provided by:
Building 3, Floor 2, Abbey View, Everard Close, St Albans, AL1 1PS
United Kingdom (Lundbeck)
Company registration number: 1040798
Telephone number: +44 1908 649 966]
The following describes how we handle personal data collected via the website as well as other legal information regarding our practices for this website.
1. Processing of Personal Data
As a provider of this website and in relation to any products or services that we provide, Lundbeck is a data controller of any personal data collected. Lundbeck is firmly committed to protecting the privacy of information we may collect from our online visitors and our customers or users of our products or services. It is our intent to balance our legitimate business interests in collecting and using information received with the reasonable expectations of privacy from our online visitors, customers and users.
In processing personal data, Lundbeck will always comply with applicable legislation, including the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018.
Personal identifiable data and purposes
General personal data:
Lundbeck collects personally identifiable data such as name, address, email address, telephone number and GMC professional ID number (where applicable) when this is provided voluntarily by you. We may also collect information about you if you have used our medicinal products including your initials, gender and date of birth and medicinal product supplied. This may be provided to us via another source such as your healthcare professional.
Special categories of personal data:
Lundbeck may sometimes collect certain medical information in connection with a supply of a particular medicinal product, including situations where you contact us directly.
We will always anonymise any specific named users of our products as when holding or processing any sensitive personal data.
Processing of information about healthcare professionals:
Where we engage with you in your role as a healthcare professional, we may collect and process further information about you. Please see our Privacy Notice: Healthcare Professionals [Include link to relevant policy] for further information.
Your data may be processed for the following purposes:
To provide access to a specific part of our website, to provide or contact you regarding the products or services you have requested or we have supplied to you, to carry out surveys about how to improve our products or service to you such as visitor feedback, to supply a reasonable level of services to our users, for complying with applicable legislation, namely within the pharmaceutical area, and for other purposes directly requested by you.
We may use your medical or health related information for the reasons set out above. We may also use certain medical or health related information about you in connection with our pharmacovigilance obligations, as required by UK law.
The legal basis of processing of personal data
In most cases Lundbeck will process personal data:
- to comply with an agreement with you, including in relation to the provision of any products or services requested by you. This may include our response to an enquiry made by you which may lead us providing services, or
- to fulfill a legitimate interest, except where such interests are overridden by your interests or fundamental rights and freedoms as a data subject which require protection of personal data. A legitimate interest for Lundbeck can be the desire to improve the website, ensure the safety of any users of our products, improve our services, carry out investigations in relation to and respond to your enquiry, or deal with any complaint.
The processing of personal data relating to one of our medicinal products will most often be processed due to applicable legislation regarding pharmaceutical products, e.g. for pharmacovigilance purposes. In this case we may process sensitive personal data about you.
In some cases we will only process your personal data where you have given your consent, such as where we are required to do so in connection with in connection with certain reporting obligations, or where we use your sensitive personal data (for example to follow up on any query or event reported by you).
Disclosure of personal data
Depending on which information you provide us with we may share this with third parties, including partners, collaborators, Lundbeck’s affiliates and/or authorities. For example, we will be obligated to transfer personal data to the relevant health authorities, if you provide us with information regarding side effects of one of our medicinal products.
Third Party Data Processors
Lundbeck may choose to use data processors, e.g. hosting companies, and your personal data may then be transferred to and stored by third party specialists engaged by Lundbeck or other members of our Lundbeck Group, who will process your data on Lundbeck's behalf and assist in the provision of the content, products or and services you request. These third party providers will be obligated by Lundbeck to safeguard the confidentiality of your data and to take adequate technical and organizational measures to protect your data against accidental or unlawful destruction, loss or alteration, unauthorized disclosure or abuse, or other unlawful processing.
Transfer of data to countries outside the EU/EEA
Your personal data is stored on Lundbeck computers/servers within the European Economic Area.
However, depending on the nature and context of the personal data we obtain via the website, your personal data may be transferred to a country outside of EU/EEA not providing an adequate level of protection. Lundbeck will ensure that such transfer(s) will be carried out in accordance with the applicable data protection legislation, including the GDPR, for example by choosing a recipient of data that adheres to the EU-US Privacy Shield (if the transfer is to the United States of America) or ensuring that the recipient enters into the EU standard contractual clauses with Lundbeck. The ”Standard Contractual Clauses” are available in several languages. You can find them here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
If your personal data is transferred to other Lundbeck affiliates, the transfer will be based on the Lundbeck Intra Group Agreement set-up, as applicable from time to time. The current agreement is based on the EU standard contractual clauses. You can request a copy of the Lundbeck Intra Group Agreement set-up (as applicable at the time) by contacting Lundbeck.
Storage of Data (Data Retention)
Lundbeck will keep your personal data only for as long as reasonably necessary for the purposes for which it was collected or received or to comply with any applicable legal or ethical reporting or document retention requirements.
Lundbeck will see to that the recorded data, including your personal data, is handled carefully and protected properly following the currently applicable safety standards. Lundbeck regularly audits its system for possible vulnerabilities and attacks and when you use our contact form under “contact us” the transmission is encrypted.
Your rights as a data subject
Lundbeck has taken all necessary and adequate steps to protect your personal data and ensure your rights as a data subject.
According to the GDPR, you have certain rights described below. Please note that limitations may apply to your ability to exercise these rights, for example, when your right to obtain the information is found to be overwritten by essential considerations of private interests.
Right of access
- You have the right to request access to the personal data Lundbeck processes about you.
- Lundbeck will provide a copy of the personal data undergoing processing as a starting point free of charge or by electronic means, if the request has been submitted in a commonly used electronic form.
Right to rectification
- You have the right to rectification of inaccurate personal data concerning you, including completion of incomplete personal data.
Right to erasure (right to be forgotten)
- Under certain circumstances, you have the right to the erasure of the personal data concerning you.
Right to restriction
- Under certain circumstances, you have the right to restrict Lundbeck's processing of personal data concerning you.
Right to data portability
- Where processing is based on a consent or a contract and the processing is carried out by automated means, you have the right to receive the personal data concerning you in a structured, commonly used and machine-readable format. You have the right to transmit this personal data to a third party without hindrance from Lundbeck, If technically possible.
The right to object
Under certain circumstances, you have the right to object at any time to Lundbeck's processing of personal data concerning you. For example, if you have requested to receive information from Lundbeck, e.g. newsletters, etc. and do not wish to be receive further information, you can easily opt out of receiving further information from us.
If processing of your personal data is based on your consent, you may withdraw your consent at any time. Please note that this does not affect Lundbeck's processing of your personal data prior to the withdrawal of your consent.
If you want to exercise any of your rights as described above or have any question to that, please contact the Lundbeck Data Protection Officer by sending an email to firstname.lastname@example.org.
Filing of complaint
If you wish to file a complaint regarding Lundbeck's processing of your personal data, you can contact the relevant local contact person by sending an email to or call
Tel: 01908 649966
If your complaint is not resolved by Lundbeck to your satisfaction, you can choose to file a complaint to the Following:
UK Information Commissioner's Office (ICO)
Telephone Number 0303 123 1113
Ireland Data Protection Commissioner
21 Fitzwilliam Square
Telephone Number +353 57 8684800
Lundbeck Data Protection Officer
If you have any questions regarding Lundbeck processing of personal data, please contact the Lundbeck Data Protection Officer via email@example.com
2. Direct communication
Any questions, comments, suggestions, etc. that you may forward or transmit via the website will - to the fullest extent permitted by applicable law - become and remain the property of Lundbeck and will be treated as non-confidential, non-proprietary information that Lundbeck may use at its own discretion.
3. Disclaimer of liability
Lundbeck ensures that reasonable care is being taken to ensure that the website content is accurate and up-to-date, but all information is provided ‘as is’ and Lundbeck makes no warranties or representations of any kind as to accuracy, sequence, timeliness or completeness of the website content and may at any time at its sole discretion change or replace the information on the website and discontinue distributing the site without prior notice. The website may contain information on diseases and treatments: this information is intended for general guidance only and must never be a substitute for advice provided by a doctor or other qualified healthcare professional. To the extent permitted by mandatory law, Lundbeck shall not be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to or use of any content on this site, including viruses, regardless of the accuracy or completeness of any such content. If you suspect you have a health problem, we strongly recommend that you contact your physician.
4. Links to other websites
5. Intellectual property rights
The content of the website is subject to copyright protection and other intellectual property rights. The company names, trade names, logos and all product names are trademarks owned by Lundbeck. Any misuse of these trademarks is expressly forbidden. The content of the website may not be copied other than for personal and non-commercial use, with all copyright or other proprietary notices retained. Except as expressly provided above, it is not permitted to copy, display, download, modify, reproduce or retransmit any information on this website without the express written consent of Lundbeck.
This website is not intended or designed to attract children under the age of 18 years. We do not knowingly collect personally identifiable data from any person we know to be under the age of 18 years.
7. Governing law and venue
This disclaimer and the contents of this site shall be governed and interpreted by the laws of England and Wales without regard to its conflict of law rules. Any dispute arising out of or in relation to this disclaimer shall, if it cannot be solved amicably, be decided exclusively by the English courts.
Where the site is accessed fro the Republic of Ireland, this disclaimer and the contents of this site shall be governed and interpreted by the laws of the Republlic of Ireland without regard to its conflict of law rules. Any dispute arising out of or in relation to this disclaimer shall, if it cannot be solved amicably, be decided exclusively by the Irish courts.
8. Changes and questions
Any changes to this document will be communicated promptly on this page. If you have any further questions regarding this document or the website in general, please do not hesitate to contact us.
Last updated May 2018
© 2012 H. Lundbeck A/S